Privacy Policy

1. Introduction

Carroll Insurance & Consulting LLC ("Company," "we," "us," or "our"), located at 459 N Gilbert Rd STE A211, Gilbert, AZ 85234, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit information through our forms.

2. Information We Collect

We may collect the following types of personal information:

• Name (first and last)
• Phone number
• Email address
• General location information
• Insurance needs and coverage preferences you voluntarily share

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide insurance quotes
• Communicate with you about insurance products and services
• Send you marketing and promotional messages (only with your consent)
• Send you non-marketing messages such as policy updates, enrollment reminders, and appointment confirmations
• Comply with applicable laws and regulations
• Improve our services and website

4. SMS / Text Message Communications

If you consent to receive text messages from us, the following terms apply:

• Program description: Carroll Insurance & Consulting LLC sends text messages related to insurance quotes, policy updates, enrollment assistance, special offers, and service updates.
• Message frequency: Message frequency may vary depending on your activity and the services you request.
• Message & data rates: Standard message and data rates may apply depending on your mobile carrier plan.
• Opt-out: Reply STOP at any time to unsubscribe from all text messages. You will receive one confirmation message and no further texts will be sent.
• Help: Reply HELP for assistance, or contact us at (480) 919-4148 or [email protected].
• Consent is not required: Your consent to receive text messages is not a condition of purchasing any product or service from us.

5. Sharing of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service providers: With trusted third parties who assist us in operating our business (e.g., CRM platforms, communication tools), under confidentiality agreements.
• Insurance carriers: With licensed insurance carriers for the purpose of obtaining quotes and processing applications on your behalf, with your knowledge.
• Legal requirements: When required by law, subpoena, or other legal process.

Note: No mobile information (including phone numbers and SMS opt-in data) will be shared with third parties or affiliates for marketing or promotional purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information, subject to legal obligations
• Opt out of marketing communications at any time

To exercise these rights, contact us at [email protected] or (480) 919-4148.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve user experience and analyze site traffic. You can instruct your browser to refuse cookies, though some features of our site may not function properly as a result.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the new policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Carroll Insurance & Consulting LLC
459 N Gilbert Rd STE A211, Gilbert, AZ 85234
Phone: (480) 919-4148
Email: [email protected]